Refund policy
RETURN, REFUND, EXCHANGE, AND ORDER CANCELLATION POLICY
Effective September 1, 2026
ALL SALES ARE FINAL
All Dead Tired Coffee purchases are final sale unless an order arrives damaged, defective, incorrect, materially different from what was ordered, or qualifies for a remedy under applicable law.
We do not accept standard returns or exchanges and do not provide refunds for:
• Changing your mind
• Personal taste or flavor preference
• Selecting the wrong coffee, roast, grind, size, color, style, quantity, or product
• Ordering duplicate items
• Apparel that does not fit when the size ordered matches the size received
• Incorrect or incomplete shipping information provided by the customer
• Refused or unclaimed deliveries
• Normal variations in product color, placement, appearance, or packaging
• Carrier delays after an order has been transferred to the shipping carrier
Please review all product selections, measurements, sizing information, shipping information, and order details carefully before completing checkout.
COFFEE AND OTHER CONSUMABLE PRODUCTS
Coffee and other consumable products cannot be returned because of food safety and quality-control requirements. We do not provide refunds or replacements based on personal taste, roast preference, flavor preference, grind selection, or a customer ordering the wrong product.
APPAREL AND MADE TO ORDER PRODUCTS
Our apparel and many other products are made or printed specifically for each order. We do not accept returns or exchanges for incorrect size, color, design, style, or personal preference when the item received matches the order placed.
Customers are responsible for reviewing all product descriptions and size charts before ordering.
ORDER CHANGES AND CANCELLATIONS
If you need to cancel or change an order, please contact us immediately through our website, by direct message through an official Dead Tired Coffee social media account, or by email at:
Skelly@deadtired.store
General Company Email
We will make every reasonable effort to stop the order, but cancellations and changes are not guaranteed.
Orders may be transmitted automatically to our roasting, printing, production, or fulfillment partners and begin processing within seconds after checkout. Because processing can begin immediately, there is no guaranteed cancellation window.
Once roasting, printing, production, packaging, or fulfillment has begun, the order cannot be canceled, changed, or refunded.
Requested changes include, but are not limited to, product selection, coffee grind, apparel size or color, quantity, shipping address, and delivery information.
If we successfully stop an order before processing begins, the canceled order will be refunded to the original payment method.
Sending a cancellation request does not mean the order has been canceled. An order is considered canceled only after Dead Tired Coffee provides written confirmation.
SUBSCRIPTION ORDERS
Canceling a subscription stops future recurring orders and charges only. It does not automatically cancel an order that has already been created or charged.
To request cancellation of an active subscription order, contact us immediately. That order can only be canceled if roasting, printing, production, packaging, or fulfillment has not begun.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us within seven calendar days of delivery.
Include:
• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Any other information reasonably requested to evaluate the claim
Keep the item, packaging, and shipping materials until the claim has been resolved. Do not discard, use, wash, alter, repair, or return the product unless instructed to do so.
Approved claims may be resolved through a replacement, correction, refund, or another remedy appropriate to the circumstances and required by applicable law. A replacement is generally the first remedy offered when one is available.
Items damaged through misuse, improper care, ordinary wear, unauthorized alteration, or failure to follow product instructions do not qualify.
MISSING OR UNDELIVERED ORDERS
If tracking shows that an order is still in transit beyond the expected delivery period, contact us so we can investigate with the shipping carrier or fulfillment partner.
If tracking shows that an order was delivered but you cannot locate it, verify the shipping address, check the delivery area, ask other household members, and contact the carrier. We will assist with an investigation when possible, but an order marked delivered is not automatically eligible for a replacement or refund.
Orders lost because of an incorrect or incomplete address supplied by the customer are not eligible for an automatic replacement or refund. Additional shipping charges may apply if reshipment is possible.
UNAUTHORIZED RETURNS
Do not mail products to the address shown on the original package or shipping label. Our products may be shipped from different fulfillment locations, and those locations might not accept customer returns.
Products returned without prior written authorization may be refused, discarded, or sent back to the customer. Unauthorized returns do not qualify for a refund.
REFUNDS
When a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on the customer’s bank, card issuer, or payment provider.
Original shipping charges are nonrefundable unless the refund results from our error, a qualifying order problem, or applicable law requires otherwise.
SHIPPING DELAYS
If we cannot ship an order within the promised or legally required period, we will provide any delay notice, cancellation option, or refund required by applicable law.
MANUFACTURER WARRANTIES
Some appliances, equipment, or accessories may include a separate manufacturer warranty. Any manufacturer warranty is governed by the manufacturer’s terms and does not create a general right to return an otherwise nonreturnable product.
CONTACT US
For questions, order problems, changes, or cancellation requests, contact us through:
Website: https://deadtired.store
CEO: Alyxandrya@deadtired.store
General Company Email: Skelly@deadtired.store
Direct message: Any official Dead Tired Coffee social media account