Shipping policy

SHIPPING POLICY

SERVICE AREA

Dead Tired Coffee currently ships within the United States only. We do not offer international shipping at this time.

ORDER PROCESSING

Our coffee is freshly roasted and many of our apparel and accessory products are made to order. Processing time is separate from shipping transit time. Estimated delivery information may be displayed at checkout or provided after your order is processed.

Orders are not processed or shipped on weekends or holidays. Processing and delivery may take longer during holidays, sales, severe weather, carrier disruptions, or periods of high order volume.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout. Qualifying United States orders of $150 or more receive free standard shipping when the offer is shown at checkout.

MULTIPLE SHIPMENTS

Coffee, apparel, accessories, and other products may be prepared and shipped by different fulfillment partners or locations. Because of this, items from the same order may arrive in separate packages and on different dates. Separate tracking information may be provided for each shipment.

TRACKING

When tracking information is available, it will be sent to the email address provided during checkout. Tracking updates are supplied by the shipping carrier and may take time to appear after a shipping label is created.

DELIVERY TIMES

Delivery dates are estimates and are not guaranteed. Dead Tired Coffee is not responsible for delays caused by shipping carriers, severe weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order has entered processing or has shipped, we cannot guarantee that the address can be changed or that the order can be redirected.

SEPARATE OR MISSING PACKAGES

If only part of your order arrives, check your shipping confirmation for additional tracking numbers before reporting an item missing. Products fulfilled from different locations may arrive separately.

DAMAGED, INCORRECT, OR LOST ORDERS

If your order arrives damaged, contains the wrong product, or appears to be lost in transit, contact us promptly through our website and include your order number and any relevant photographs. We will review the issue with the applicable fulfillment partner or shipping carrier.

Orders marked delivered by the carrier may require an investigation before a replacement or other resolution can be considered.

RETURNS AND REFUNDS

Shipping-related claims, returns, replacements, and refunds are governed by our Return and Refund Policy.